Frequently Asked Questions
1. What product ranges do you offer?
ALLURE HOUSEWARE is currently offering four distinctive cookware
ranges under the brand
TOPST TURVY:
-
Stainless Steel: Durable and resistant to rust and corrosion, perfect for everyday cooking.
TOPSY TURVY Stainless steel cookware is renowned for its durability, performance and sleek
appearance. Crafted from high-quality stainless steel, this cookware resists rust, stains and
corrosion, ensuring long-lasting use in the kitchen. Thick encapsulated sandwich (SAS) bottom,
with an aluminum core ensures superior heat conductivity and even cooking.
-
PVD Coating: TOPSY TURVY Stainless steel cookware with PVD (Physical Vapor Deposition)
coating combines the strength of stainless steel with advanced technology for enhanced
performance and aesthetics. PVD coating involves applying a thin, durable layer of metal, such
as titanium or ceramic, onto the stainless steel surface through a vacuum process. This coating
significantly improves the cookware's resistance to scratches, stains, and tarnishing,
ensuring it
maintains its sleek, modern appearance over time.
-
Hammered PVD Coating: TOPSY TURVY Stainless steel cookware with hammered PVD
coating offers a unique blend of durability and aesthetic appeal. The hammered texture,
achieved through a specialized process, provides not only a distinctive, elegant look but also
enhances the cookware's heat distribution and cooking efficiency. The PVD (Physical Vapor
Deposition) coating, applied over the hammered surface, adds an extra layer of protection,
making the cookware highly resistant to scratches, stains, and tarnishing.
-
Black PVD: TOPSY TURVY Stainless steel cookware with black PVD (Physical Vapor
Deposition) coating offers a sophisticated blend of durability and style. The black PVD coating
provides a sleek & modern look while significantly enhancing the cookware’s resistance to
scratches, stains, and tarnishing. This coating also imparts improved non-stick properties,
making for easier food release and cleanup without relying on traditional chemical coatings.
2. How can I place an order?
At the moment, orders can be placed by calling our customer service
number. Our team is ready
to assist you with product selection and order processing.
3. Are your products available for online purchase?
While we showcase our products on our website, we currently do not
offer online purchasing.
Please call our customer service number to place your order.
4. What is the warranty on your cookware?
All our cookware comes with a 1 year warranty against manufacturing
defects. Please refer to the
warranty information provided with your purchase for specific details.
5. What payment methods do you accept?
We accept various payment methods, Cash on delivery, Bank transfers,
UPI payments. Please
inquire about specific payment options when you call to place your order.
6. Can I return or exchange my cookware?
We want you to be completely satisfied with your purchase. If you
receive a defective product or
are not happy with your order, please contact our customer service within 14 days for exchange
options.
7. How should I care for my cookware?
To maintain the quality and longevity of your cookware:
- For Stainless Steel: Hand wash with mild detergent; avoid harsh abrasives.
- For PVD Coating: Hand wash and avoid metal utensils on the outside to prevent
scratching.
-
For Hammered PVD and Black PVD: Similar care as PVD; always use soft sponges
and avoid high heat.
8. Are your products safe for all types of stovetops?
Yes, our cookware is designed to be compatible with all stovetops,
including gas, electric, and
induction, ensuring versatility in your cooking experience.
9. Do you offer bulk ordering for businesses?
Yes! We welcome bulk orders for businesses and corporate gifting.
Please call our customer
service number to discuss your needs and get personalized assistance.
10. Where can I find recipes or cooking tips using your cookware?
While we currently do not have a dedicated section for recipes on our
website, our customer
service team can share some favorite recipes and cooking tips when you call to place your order.
If you have any other questions, feel free to reach out to our customer service team! We’re here
to help you find the perfect cookware for your needs.
