Domestic Shipping Policy

We process all orders within 2 to 3 business days. Please note that shipments and deliveries do not occur on weekends or holidays.
During periods of high demand, shipping may be delayed by 7 to 10 business days. We kindly ask for your patience as additional transit time may also be required. If there are any significant delays with your order, we will reach out to you via email or phone.
Typically, domestic shipments are in transit for 2 to 7 business days.
For festive seasons, special occasions, or bulk orders, we recommend placing your orders 10 to 12 days in advance of your desired delivery date to ensure timely arrival.

Additional Points:

• Shipping Carriers: We partner with reliable carriers to ensure your order is delivered safely and efficiently. You may receive tracking information via email once your order has shipped.
• Delivery Locations: We currently ship to all major cities and towns across India. For remote areas, delivery times may vary, and additional charges may apply.
• Shipping Costs: Shipping fees are calculated at checkout based on the weight and dimensions of your order, as well as your delivery location.
• Order Confirmation: Once your order is placed, you will receive a confirmation email with details about your purchase and estimated delivery time.
• Package Inspection: Please inspect your order upon arrival. If you notice any damage or discrepancies, contact our customer service team within 48 hours so we can assist you promptly.
• Returns and Exchanges: Please refer our Returns and exchange policy section for details.

If you have any questions about your order or our shipping policy, feel free to reach out to our customer service team. We’re here to help!

Returns and Exchange Policy

We accept returns exclusively for the following reasons: manufacturing defects, shipping damages, or if the wrong product was received.
If you wish to initiate a return or exchange, please contact us at customer care number or send us a mail at topsyturvyallure@gmail.com with your request. To process your return, you will need to provide the original purchase invoice and include at least two photographs of the product.
For wrong items received, an unboxing video is required to complete the return/exchange request.
Please note that we only accept returns or exchanges for items purchased directly from our website, www.topsyturvy.com, or from our showroom. Products bought from other websites or dealers will be subject to their respective return policies.
Returns must be initiated within 7 days of delivery. Once we receive the returned product in its original packaging, along with all necessary documentation, we will promptly send you a replacement.

Additional Points:

• Condition of Products: To qualify for a return, products must be unused and in their original packaging with all tags and accessories included.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent). In such cases, we will cover the return shipping fees.
• Refunds: If a refund is approved, it will be processed to the original payment method within a specified timeframe. Please note that the duration may vary depending on your bank or payment provider.
• Non-Returnable Items: Certain items, such as personalized or custom products, may not be eligible for return. Please check the product description for details.
• Tracking Returns: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
• Customer Support: Our customer support team is available to assist you throughout the return process. Don’t hesitate to reach out with any questions or concerns.
• Exchange Process: If you wish to exchange an item for a different size or color, please indicate this in your return request, and we will facilitate the process once we receive the returned item.

Thank you for your understanding, and please reach out if you have any questions!

Terms of Service

Last Updated: [25-09-2024]

Welcome to TOPSY TURVY, brand owned by ALLURE HOUSEWARE! These Terms of Service govern your use of our website www.topsyturvy.co.in and any purchases you make through it. By accessing or using our site, you agree to comply with and be bound by these terms. If you do not agree, please do not use our website.

1. Acceptance of Terms

   By using our website, you acknowledge that you have read, understood, and agree to these Terms of Service, our Privacy Policy, and any other policies we may have in place.

2. Eligibility

   To make a purchase on our website, you must be at least 18 years of age and have the legal capacity to enter into a binding contract.

3. Product Information

   We strive to provide accurate product descriptions, pricing, and availability. However, we do not warrant that the information is error-free. In the event of a pricing error or unavailability, we reserve the right to cancel your order and notify you of the cancellation.

4. Order Acceptance

   All orders placed on our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, inaccuracies in product information, or if we suspect fraudulent activity.

5. Pricing and Payment

   • Pricing: All prices are listed in Indian Rupees (INR) and are subject to change without notice.
   • Payment Methods: We accept various payment methods like UPI transfer, Bank transfer, and other options. You agree to provide accurate and complete payment information for all transactions.

6. Shipping Policy

   Our shipping policy outlines the processing and delivery times for your orders. Please refer to our Shipping Policy for more details.

7. Returns and Exchanges

   We accept returns only for manufacturing defects, shipping damages, or incorrect products received. For more information, please refer to our Returns Policy.

8. Intellectual Property

   All content on our website, including text, graphics, logos, images, and software, is the property of ALLURE HOUSEWARE or our licensors and is protected by Indian and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

9. User Conduct

   You agree to use our website for lawful purposes only. You will not engage in any activity that may harm our website, its users, or violate any applicable laws or regulations.

10. Limitation of Liability

    To the fullest extent permitted by law, ALLURE HOUSEWARE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, even if we have been advised of the possibility of such damages.

11. Governing Law

    These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be resolved in the courts of Delhi.

12. Changes to Terms

    We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the site after such changes constitutes your acceptance of the new terms.

13. Contact Us

    If you have any questions or concerns regarding these Terms of Service, please contact us at topsyturvyallure@gmail.com

Thank you for choosing TOPSY TURVY! We appreciate your business and look forward to serving you.

Privacy Policy

Last Updated: [25-09-2024]

At TOPSY TURVY, Brand owned by ALLURE HOUSEWARE, accessible from www.topsyturvy.co.in your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

   We may collect personal information from you when you:

   • Create an account
   • Place an order
   • Subscribe to our newsletter
   • Contact us for customer support

   The types of information we collect may include:

   • Name
   • Email address
   • Phone number
   • Shipping address
   • Billing address
   • Payment information

2. How We Use Your Information

   We use your personal information for the following purposes:

   • To process and fulfill your orders
   • To communicate with you regarding your orders and inquiries
   • To improve our website and services
   • To send you promotional materials and updates (if you have opted in)
   • To comply with legal obligations

3. Disclosure of Your Information

   We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

   • To service providers who assist us in operating our website and conducting our business (e.g., payment processors, shipping companies)
   • When required by law or in response to legal requests

4. Your Rights

   As a user, you have the right to:

   • Access the personal information we hold about you.
   • Request correction of any inaccuracies in your personal information.
   • Request deletion of your personal information, subject to legal obligations

5. Cookies and Tracking Technologies

   Our website may use cookies and similar tracking technologies to enhance your experience.
   Cookies are small files stored on your device that help us analyze web traffic and improve our site functionality. You can choose to accept or decline cookies through your browser settings.

6. Data Security

   We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

7. Third-Party Links

   Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

   We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

9. Contact Us

   If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
   ALLURE HOUSEWARE
   Email: topsyturvyallure@gmail.com
   Phone: +91 11 47021375
   Address S-2 Pankaj Central market, LSC, IP Extenswion, Delhi - 110092

Thank you for choosing [Your Cookware Company Name]. We appreciate your trust and are committed to protecting your privacy!